Shipping policy

Delivery Coverage and Rates

We currently deliver to Peninsular Malaysia for a flat rate of RM8 and to East Malaysia for a rate of RM12. We currently do not ship outside of Malaysia at the moment. 

If you require any further clarifications on delivery coverage, please feel free to reach out to us at admin@mynaturi.com

When will I receive my order?

Orders are generally arranged for delivery within 48 hours (Monday - Friday) using DHL. DHL’s delivery standard is 2 - 7 days.

For addresses within 10km of the My Naturi Clubhouse, your order will be arranged for delivery within 48 hours via delivery-on-demand services such as GrabExpress and Lalamove. Orders placed before 1pm during store hours ( Monday - Sunday, 11pm - 6pm) will be arranged for delivery the same day. Orders placed outside of these hours will be arranged for delivery the next day we are open. An email with real-time tracking information will be sent over once your order has secured a delivery rider

Our aim is to fulfil your order in the time scale indicated above, we cannot take responsibility, however, if the delivery time is longer than indicated. We are always happy to answer questions about your orders, so please feel free to contact our customer service team with your enquiries on admin@mynaturi.com

Please note that during public holidays in Malaysia our warehouse is closed and we are unable to process any orders, however, once we're back, we make sure to pack and ship orders as soon as possible. During these time periods, our customer service has limited availability as well. Thank you for your understanding!

Will I receive a tracking number for my order?

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information via email or mobile. If you have not received your tracking number within 24 hours, please check your email spam folder.

I did not receive all the items that I ordered. What should I do?.

If you are missing any item(s) in your parcel and have not been notified about this, please contact us at admin@mynaturi.com and we will assist you as soon as possible.

Vis Major

Although we use all reasonable efforts to ensure that your order is delivered within a specified time period, we cannot accept responsibility for late deliveries due to circumstances outside of our control. Our customer service team will do our best to inform you of any unexpected delays.

If you have problems with tracking your order, please contact us at admin@mynaturi.com

Returns and exchanges

For detailed information on returns and exchanges, please see our Refund Policy.