Refund policy

Are you unhappy with the product you ordered and want to return it? No problem, we're here to help. Once you receive your order, you have seven (7) days to request a return authorisation code and return the unwanted item(s). 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.   

We offer free returns for full priced items (items purchased on sale or with a discount code are not eligible for a prepaid return label.)

How to return?

To start a return, you can contact us at admin@mynaturi.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. In the email, please include your order number, the list of items you would like to return. 

We would love to hear your thoughts about the products you are returning, so any additional feedback is highly appreciated!

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and corporate packages. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

As our team receives the returned item, a quality control procedure shall take place in order to determine the appropriateness of the returned item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at admin@mynaturi.com.